07CROSS-INDUSTRYOPERATIONS
Systems Integration
Connect the software your business already uses and stop entering the same information twice.
BUILT FORCompanies operating across separate scheduling, CRM, payment, inventory or reporting tools.
YOU NEED THIS IF
- Data must be copied between applications
- Different systems show conflicting information
- Important updates depend on memory
WHAT YOU GET
- API and integration architecture
- Secure automatic data synchronization
- Monitoring, error handling and alerts
TARGET KPIsManual entriesSync failuresData accuracyUpdate latency
POTENTIAL ROITarget 10–30 employee hours saved per week with fewer errors and faster handoffs.
ESTIMATED LAUNCH2–8 weeks
STARTING AT$2.5K
Starter$2.5KConnect 2 systems
Growth$7.5K3–4 systems
Enterprise$15K+Complex · high volume
SCALES BY: Systems, data volume, sync direction and business rules
HOW IT WORKS + REQUIREMENTS +
HOW IT WORKS
- Identify systems and information
- Review APIs and permissions
- Define the source of truth
- Build synchronization and error handling
- Launch with failure alerts
WHAT YOU PROVIDE
- Administrator access to each system
- API credentials when available
- Data examples and ownership rules
- A contact familiar with each application
DATA / DATABASE
Systems can often communicate directly. Complex integrations may need an ATEN middleware database.
OPTIONAL ATEN ADD-ONS
Custom API developmentIntegration databaseHistorical migrationData cleanupMonitoring dashboard
SELECT THIS SERVICE →Targets depend on baseline, scope, data quality and adoption.Spreadsheet-to-Software
Turn the spreadsheet running your business into secure, scalable software.
PLATFORMSXL
Microsoft ExcelGS
Google Sheets BUILT FORBusinesses relying on large Excel or Google Sheets files for critical operations.
YOU NEED THIS IF
- People overwrite or duplicate information
- Formulas regularly break
- Only one person understands the file
WHAT YOU GET
- Secure multi-user web application
- Permissions, validation and audit history
- Automated reports, workflows and integrations
TARGET KPIsProcessing timeData errorsUser adoptionRecord completeness
POTENTIAL ROITarget 40–70% less administrative work while reducing spreadsheet errors and operational risk.
ESTIMATED LAUNCH3–10 weeks
STARTING AT$4K
Starter$4K1 workflow
Growth$10KRoles · workflows
Enterprise$20K+Integrations · reporting
SCALES BY: Workflows, users, formulas, permissions and integrations
HOW IT WORKS + REQUIREMENTS +
HOW IT WORKS
- Review the current spreadsheet
- Document formulas and approvals
- Design the application and roles
- Build the database and interface
- Migrate records and train the team
WHAT YOU PROVIDE
- The current spreadsheet and sample data
- Explanation of formulas
- User roles and permissions
- Required reports and workflows
DATA / DATABASE
The new application usually needs a database. ATEN can include the backend, authentication and hosting.
OPTIONAL ATEN ADD-ONS
Historical data cleanupData migrationSSOMobile interfaceExternal integrations
SELECT THIS SERVICE →Targets depend on baseline, scope, data quality and adoption.09SERVICESHEALTHCARECONSTRUCTION
Revenue Recovery Automation
Automatically follow up on the opportunities and payments your team is currently losing.
BUILT FORBusinesses with abandoned inquiries, missing documents, unpaid invoices or no-shows.
YOU NEED THIS IF
- Leads stop responding after first contact
- Invoices require repeated follow-up
- Staff forget unfinished opportunities
WHAT YOU GET
- Trigger-based email and SMS follow-up
- CRM, invoice and scheduling integration
- Recovery dashboard with attributed revenue
TARGET KPIsRecovered revenueResponse rateNo-show rateDays to payment
POTENTIAL ROITrack exactly how much otherwise-lost revenue the system recovers each month.
ESTIMATED LAUNCH1–4 weeks
STARTING AT$2K
Starter$2K1 recovery flow
Growth$5KTriggers · channels
Enterprise$10K+Teams · locations
SCALES BY: Workflows, channels, customer volume and integrations
HOW IT WORKS + REQUIREMENTS +
HOW IT WORKS
- Identify where revenue is lost
- Define triggers and stopping rules
- Connect CRM, booking or invoices
- Create email and SMS flows
- Launch and attribute recovered revenue
WHAT YOU PROVIDE
- Customer, lead or invoice records
- Follow-up language
- Timing and escalation preferences
- Email or SMS accounts
DATA / DATABASE
An existing CRM or accounting system is sufficient. ATEN can add a lightweight customer database.
OPTIONAL ATEN ADD-ONS
CRM setupCustomer databaseSMS setupPayment linksRecovery dashboard
SELECT THIS SERVICE →Targets depend on baseline, scope, data quality and adoption.10MULTI-LOCATIONRETAILOPERATIONS
Operations Command Center
See the health of your entire operation and what requires attention from one screen.
BUILT FOROwners managing multiple teams, locations, systems or performance targets.
YOU NEED THIS IF
- Reporting takes days to assemble
- Problems are discovered after they become expensive
- Managers disagree on the data
WHAT YOU GET
- Connected real-time KPI dashboard
- Automated reports and anomaly alerts
- Action routing and management escalation
TARGET KPIsReporting timeAlert responseKPI completionVariance
POTENTIAL ROITarget 10–30 management hours saved monthly with faster identification of operational problems.
ESTIMATED LAUNCH3–10 weeks
STARTING AT$5K
Starter$5K1 team · location
Growth$12KSources · locations
Enterprise$25K+Forecasting · permissions
SCALES BY: Locations, data sources, KPIs, users and alert logic
HOW IT WORKS + REQUIREMENTS +
HOW IT WORKS
- Define the decisions to support
- Select KPIs and thresholds
- Connect operational data
- Build dashboards and alerts
- Validate numbers and launch
WHAT YOU PROVIDE
- KPI definitions and targets
- Reporting-system access
- Existing reports or spreadsheets
- User roles and alert owners
DATA / DATABASE
Existing systems may be enough. Several sources usually benefit from a reporting database.
OPTIONAL ATEN ADD-ONS
Reporting databaseCustom connectorsData cleanupForecastingAutomated executive reports
SELECT THIS SERVICE →Targets depend on baseline, scope, data quality and adoption.11PROFESSIONAL SERVICESCONSTRUCTIONHEALTHCARE
Custom Client Portal
Give customers one branded place to access everything related to their service or project.
BUILT FORBusinesses manually sending status updates, files, invoices and appointment information.
YOU NEED THIS IF
- Customers repeatedly ask for updates
- Files and conversations are scattered
- The customer experience feels disconnected
WHAT YOU GET
- Secure customer accounts
- Status, messages, files, appointments and payments
- Internal administration and notifications
TARGET KPIsPortal adoptionStatus inquiriesResponse timePayment completion
POTENTIAL ROITarget 20–40% fewer routine status inquiries and a faster, more professional client experience.
ESTIMATED LAUNCH4–12 weeks
STARTING AT$6K
Starter$6K1 customer workflow
Growth$15KFiles · payments · messages
Enterprise$30K+Roles · integrations
SCALES BY: Users, workflows, permissions, payments and integrations
HOW IT WORKS + REQUIREMENTS +
HOW IT WORKS
- Define customer actions
- Map the internal workflow
- Build accounts and permissions
- Connect documents, payments and scheduling
- Test with sample customers
WHAT YOU PROVIDE
- Customer workflow and service stages
- Brand assets and forms
- User and employee roles
- Payment or scheduling accounts
DATA / DATABASE
Most portals need a secure database. ATEN can include authentication, storage and administration.
OPTIONAL ATEN ADD-ONS
Customer databaseSecure file storagePaymentsE-signatureSMS notificationsEnhanced compliance
SELECT THIS SERVICE →Targets depend on baseline, scope, data quality and adoption.12CONSTRUCTIONAGENCIESPROFESSIONAL SERVICES
Quote-to-Cash System
Move customers from estimate to signed agreement and deposit without administrative delays.
BUILT FORBusinesses that create custom quotes, proposals, contracts or project scopes.
YOU NEED THIS IF
- Quotes take too long to prepare
- Customers disappear between approval and payment
- Staff recreate the same documents
WHAT YOU GET
- Estimate and proposal generator
- E-signature, deposit and invoice collection
- Automatic onboarding after approval
TARGET KPIsQuote turnaroundApproval rateDeposit timeDays to cash
POTENTIAL ROITarget 50–80% faster quote creation with approvals and deposits collected sooner.
ESTIMATED LAUNCH2–8 weeks
STARTING AT$3.5K
Starter$3.5K1 proposal flow
Growth$8KPricing · signature · payment
Enterprise$15K+Teams · integrations
SCALES BY: Services, pricing logic, documents, approvals and payment flows
HOW IT WORKS + REQUIREMENTS +
HOW IT WORKS
- Organize services and pricing
- Recreate proposal templates
- Build quote and approval logic
- Connect signature, invoice and payment
- Test scenarios and launch
WHAT YOU PROVIDE
- Service and product pricing
- Estimate and contract templates
- Tax, discount and markup rules
- Payment account and approvals
DATA / DATABASE
Basic systems can use existing tools. Configurable estimates may need an ATEN pricing database.
OPTIONAL ATEN ADD-ONS
Pricing databaseCRM integrationAccounting integrationE-signatureCustomer onboarding portal
SELECT THIS SERVICE →Targets depend on baseline, scope, data quality and adoption.13B2B SERVICESCONSTRUCTIONPROFESSIONAL FIRMS
CRM Rescue & Automation
Turn an ignored or confusing CRM into a system your team can actually operate from.
BUILT FORBusinesses paying for a CRM that staff avoid, misuse or maintain manually.
YOU NEED THIS IF
- Customer records are incomplete or duplicated
- Opportunities disappear inside the pipeline
- Staff keep separate spreadsheets
WHAT YOU GET
- CRM cleanup and pipeline redesign
- Automated assignment and follow-up
- Connected intake, reporting and communications
TARGET KPIsData completenessFollow-up timePipeline visibilityAdoption
POTENTIAL ROITarget 20–40% less CRM administration with fewer missed opportunities.
ESTIMATED LAUNCH2–6 weeks
STARTING AT$2.5K
Starter$2.5KCleanup · 1 pipeline
Growth$6KAutomation · integrations
Enterprise$12K+Teams · permissions
SCALES BY: Records, pipelines, users, automations and integrations
HOW IT WORKS + REQUIREMENTS +
HOW IT WORKS
- Audit the current CRM
- Define pipeline and ownership
- Clean and restructure records
- Build automation and reporting
- Train the team and monitor adoption
WHAT YOU PROVIDE
- CRM administrator access
- Customer and opportunity exports
- Pipeline stages and user roles
- One sales or operations owner
DATA / DATABASE
No new database is normally needed. ATEN can select and configure a CRM if none exists.
OPTIONAL ATEN ADD-ONS
CRM selectionHistorical migrationDuplicate cleanupEmail and calendar integrationTeam training
SELECT THIS SERVICE →Targets depend on baseline, scope, data quality and adoption.